We currently only accept Visa, Mastercard, American Express, and Discover credit cards. Unfortunately, we do not accept Paypal, checks, or money orders at this time. We apologize. However, Pre-Paid Visa Credit Cards may be used at our store.
Find answers about Payment and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.
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We currently only accept Visa, Mastercard, American Express, and Discover credit cards. Unfortunately, we do not accept Paypal, checks, or money orders at this time. We apologize. However, Pre-Paid Visa Credit Cards may be used at our store.
Contact our support department if you need the credit card to be charged immediately for it to be applicable to the current tax year.
All eyewear purchases are HSA & FSA eligible. Simply use your HSA, FSA, or flex spending card like any ordinary credit card during checkout.
Please ensure that the billing address and zip code provided in the order match the information on the HSA/FSA credit card.
Store credits from returns are held on file in the customer's record until the customer requests to use it. A coupon code is not provided for store credits at this time.
The customer may request to apply any available store credits to a new order by making the request in the "Comments" section of the new order or by submitting a new support ticket online.
The credit card bank automatically converts US dollars to your local currency, which could result in exchange rate fees assessed by your bank. Exchange rates can vary by bank or day. Please contact your bank for more information on their exchange rates.
Upon order submission, an order confirmation email is sent immediately to the email address, providing a temporary link to the invoice that may be printed or downloaded.
When a declined payment shows as pending on your credit card, it does not mean we have received the funds. The bank may show the charge as pending and hold the declined funds for security reasons for up to 30 days. The cardholder may contact the bank for assistance with reversing a declined payment hold.
Credit card details must be submitted directly online by the customer. For security reasons, credit card information is not accepted by phone, email, or chat at this time.
Update the billing credit card for an order directly online through the online invoice. This will only apply to future payments and will not affect prior payments made to a different credit card.
Please submit a new support ticket or contact our support department to update the billing address for an order.
Contact our support department for further assistance. Customer service