Payment

Invoices & Receipts

Itemized invoices
Invoices for insurance
  • Ensure that the Patient's name is included in the billing or shipping address for it to be shown on the invoice.
  • If a copy of the invoice is submitted to the insurance provider for reimbursement, the applicable CPT diagnostic code must be added to the printed invoice. Please view the HCPCS CPT Vision Codes section for a list of applicable vision codes, or contact our support department for help adding the codes to your invoice.
  • Company Tax ID is readily provided on the invoice. (an NPI number is not available)
All invoices are itemized, including a detailed breakdown of prices for products, lens options, and prescription details, as well as any price adjustments.
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Request invoice copy

Upon order submission, an order confirmation email is sent immediately to the email address, providing a temporary link to the invoice that may be printed or downloaded.


Another copy of the invoice may be obtained in one of the following ways:
  • Click the invoice link in your original email confirmation email to request a new temporary link to your invoice that will be sent to your same email address
  • Registered customers can find a copy of the invoice in their order history after logging in
  • Guest customers may request an invoice via email through their Order Status page
  • Contact our support department to request another email link to the invoice
Related topics:
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Refund invoices
Refund invoices are generated from returns. They generally begin with "CR-" and can be viewed like any ordinary invoice.
Return invoices are created for returned items and are shown as separate order invoices in the order history tab.
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Still have questions?

Contact our support department for further assistance. Customer service



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